Returns
We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product:
Email us at contact@blackshape.au with;
The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault/damage
Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to us.
What Can Be Returned
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.
We do not refund or exchange for change of mind, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof.
We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
-- Please note: Once an order has been paid for and placed, we cannot edit or cancel an order, and is subject to stock availability --
If you wish to cancel an order you have placed with us for any reason, we do charge a cancellation or restocking fee from $35.00 per order. This is to cover the costs of the safe return of the garments in your order to the original supplier, as orders are automatically placed in our system once each order is paid for, and to keep the loop of waste tees to zero.
Delivery Timeframes
The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use we cannot take responsibility, however, we may offer a partial refund on the order. If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.
Please contact us so we can look after you, well before you place your order and your due date.
Washing Instructions
Cold water
Gentle cycle
Wash inside-out
Do not tumble dry
Dry in shade
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.